Shipping policy
Shipping Policy
Aussiefit Nutrition Pty Ltd
Email: sales@aussiefitnutrition.com
1. Overview
At Aussiefit Nutrition, we aim to deliver your products quickly, securely, and efficiently across Australia and internationally.
This Shipping Policy applies only to purchases made through the Aussiefit Nutrition online store. For purchases made via third-party retailers or resellers, please contact them directly.
2. Australia-Wide Shipping
Standard Shipping
- Flat rate of $9.99 for orders under $49
Free Shipping
- Available on all Australian orders over $99
Express Shipping
- From $14.99 (cost may vary depending on weight, size, and delivery location)
Estimated Delivery Timeframes
- Standard: 2–7 business days
- Express: 1–3 business days
Delivery times are estimates only and may vary depending on location, carrier delays, or peak periods.
3. Order Processing & Dispatch
- Orders are typically processed within 1–2 business days
- Orders placed on weekends or public holidays are processed on the next business day
- All orders are dispatched from our Sydney warehouse
Once your order is dispatched, you will receive a tracking number via email.
4. Delivery Partners
We use trusted courier and postal services to deliver your orders across Australia.
While we aim to meet delivery timeframes, delays may occur due to circumstances outside our control (e.g., weather events, carrier delays, or high-demand periods).
5. International Shipping
We offer international shipping to selected countries.
- Shipping rates and delivery times vary by destination
- Customers are responsible for any customs duties, taxes, or import fees
- Aussiefit Nutrition is not responsible for delays caused by customs clearance
Please ensure your order complies with local import regulations before purchasing.
6. Incorrect Address & Failed Delivery
It is your responsibility to provide accurate shipping details.
- Orders returned due to incorrect or incomplete addresses may incur a re-delivery fee
- We are not liable for delays or losses resulting from incorrect address details
7. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
- Contact us within 5 business days of delivery (or expected delivery)
- Provide photos (if applicable) and your order details
We will work with the courier to investigate and resolve the issue in line with our obligations under Australian Consumer Law.
8. Delivery Issues & Liability
To the extent permitted by law:
- We are not responsible for delays caused by third-party carriers
- We do not guarantee specific delivery dates
However, nothing in this policy excludes your rights under the Australian Consumer Law.
9. Contact Us
For any shipping enquiries:
Email: sales@aussiefitnutrition.com
